Returns are handled on a case-by-case basis with the goal of making our customers happy and meeting their needs.
Return Policy: Coffee and Chocolate
We do not accept returns on coffee due to its perishable nature. However, we are quite willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at firstname.lastname@example.org within two days of receiving your order. We will do our best to ensure that you are satisfied.
Return Policy: Merchandise (non-coffee items)
We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Items purchased online can be returned only to the address below. Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to email@example.com. We will contact you with information on how your return will be processed. We will not refund the price of shipping.
All returns should be sent to:
Black Ink Coffee Company
Attn: Customer Service
499 Broadway St. #186
Still have questions? Get in touch.